Logo Knit Beanie - Black / White

Our courier is Royal Mail. Please contact web@twinzz.com for tracking enquires.

We offer several services:

2nd Class – Expected to arrive within 4-5 working days from order
1st Class – Expected to arrive within 2-3 working days from order

Your order delivery time will be dependent on which country you are in.

On all UK orders we aim to dispatch within 1-2 days of order providing the order is with us before 11am and that the next day is a working day.

Our working days are Monday – Friday excluding bank holidays.

For next day deliveries, we will dispatch your item on next day delivery providing the order has been received by 11am on a working day.

You can return your order to us by using your local postal service or a courier. We are based in the UK and currently don’t cover the cost of returns for our international customers.

We highly recommend having this parcel sent back on a tracked service and retaining this tracking information so you can follow the parcel back to our warehouse.

Please ensure you enclose a completed returns form with your order.

Please ensure you mark 'Returned Items' clearly on the outer packaging of your parcel and most importantly that the 'Return Goods' option is ticked on the customs declaration form, to prevent any import charges and taxes being applied.

Please note that depending on the service you use to send your order back to us it will make a difference on how quickly we receive it back in our warehouse. We usually aim to have orders processed within 5 working days of them being received back to us.

Enclose the completed Returns form with your goods, and return to the following address:

TWINZZ
PO BOX 987
ALTRINCHAM
WA15 5TH

In the event that the product is faulty or defective for whatever reason, please email web@twinzz.com with your name, order number and a detailed explanation of the defect, and where possible, please provide a digital photograph to help us process your query quickly. We will then reply to you as soon as we can and will tell you what to do next. Do not send the product back before we have authorised you to do.

If you have received an incorrect item, please ensure you return the goods in their original condition within 14 days of them arriving with you. The returned goods are your responsibility until they are delivered to our returns department. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning. Upon satisfactory receipt of the returned product and confirmation that the item shipped was incorrect, we will refund your postage and either arrange for a replacement to be sent to you or we will refund you the cost of the product.

If the product doesn’t fit you, then please arrange for it to be returned to the address below. Please ensure you return the goods in their original condition within 14 days of them arriving with you. The returned goods are your responsibility until they are delivered to our returns department. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning. Upon satisfactory receipt of the returned product, if a replacement item is in stock, we will arrange for this to be sent out to you. If a replacement item is no longer in stock, we will refund you the cost.

Please note, all returns must be in an unworn, unused and unlaundered condition including all tags still being on the item.
We reserve the right to refuse any exchange/refund request.

For returns that are being returned for a refund due to not liking the item, not fitting or not suitable, please note, we will refund you in full minus the original postage amount.

All items returned are done so at the owners’ risk. We do recommend sending all items back tracked for your piece of mind.

TWINZZ Corp Ltd
PO Box 933
Altrincham
WA15 5QR